FAQ

Contact us at
au.info@morphe.com

1800 955 927

 

 

When will I receive my order?

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—up to 5 business days.

 

When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).

 

Do you offer free delivery / shipping?

We offer FREE delivery to AUS addresses for orders over AU $60 (after promotional codes). The order must total AU $60 after the discount is applied and before shipping charges, taxes, etc. Spend less than AU $60, and delivery will cost AU $7 or AU $10 to New Zealand.

 

Delivery to international countries is a flat shipping rate of AU $15. Select countries of Asia and the Pacific Islands qualify for FREE delivery on orders over AU $100: Cambodia, China, Fiji, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

 

Do you accept Visa, Mastercard or American Express gift cards?

Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

 

Why is a coupon code not working?

Coupon codes will not apply to discounted Morphe items, some collaboration items and non-Morphe products. Coupon codes have expiration dates.

 

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues. 

  

My item arrived damaged. What should I do?

We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of order in person. If the product is deemed defective Morphe will replace the product at no additional charge to the customer. Please contact customer care for more details at au.info@morphe.com.

 

Where can I find a Morphe store?

Currently, Morphe stores are only located in the United States. You can find the locations in our online Stockist feature.

 

If an item is "Out of Stock" online, is it out of stock at Morphe stores?

Online stock availability does not currently reflect availability at Morphe retail locations. Please note that we are unable to accept phone orders for delivery / shipment from stores.

 

Do you offer free samples?

We do not offer free samples at this time.

 

How do I cancel my order?

To serve you better, Morphe will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.